IT system maintenance and evolution

IT system maintenance and evolution

Logo klesia

Klésia, leading player in pension funds, contingency and health insurance, entrusted Infotel with its maintenance activities and projects, in order to:

  • streamline IT system operating costs,
  • improve the quality of the existing service,
  • free up internal resources to dedicate them to functional activities.

Klésia has outsourced its IT project management tasks:

  • design,
  • maintenance,
  • execution,
  • acceptance,
  • project support.

Infotel now manages a service desk that is responsible for 31 applications, 50% of Klésia’s application base.

Infotel is responsible for the following activities:volume and technical environment Insurance Klesia

  • evolutive maintenance
  • adaptive and technical maintenance
  • projects
  • production monitoring
  • production incident handling
  • corrective maintenance
  • Technical and functional knowledge of several area applications
  • Pooling of equipment in an externalised development platform
  • Attested knowledge of results-orientated operations
  • Excellent know-how of quality processes associated with service desks